STORE POLICIES
Refunds & cancellations.
Last updated November 9, 2026
Cancelling an order
Need to cancel? Contact us before your order is marked ready for pickup or out for delivery and we’ll refund it to your original payment method, less the card processing fee (see below).
Problems with your order
Because our meat and pet products are perishable, we can’t accept returns. If anything is missing, incorrect, damaged, or not up to our standards, contact us within 48 hours of pickup or delivery. Photos help. We’ll make it right with a replacement or a refund.
Package weights
Many products are priced per package based on an average weight. Actual package weights vary naturally, and the price you see at checkout is the price you pay.
Missed pickups and deliveries
Pickups are on Fridays, 9 AM–6 PM. Please collect your order on your pickup Friday; if you can’t make it, contact us to arrange the next Friday. For delivery, someone should be available to receive the order or we’ll arrange a new time with you. We can’t refund orders left uncollected or spoiled after delivery.
Card processing fees
Our payment processor charges a fee on every card payment and does not return it to us when an order is refunded. For that reason, refunds do not include the card processing fee from your original payment. Your refund email shows the exact amount.
How refunds are paid
Approved refunds go back to the card used at checkout. Your bank may take 5–10 business days to show it.
Questions? Call (404) 861-1245, email kaitlynestacy@gmail.com, or reply to any order email.